Customer Support

Need help? We’re here for you. Below you’ll find quick answers and easy ways to reach out.

Frequently Asked Questions

  • Order status: Check your Etsy order directly via your Etsy account.
  • Shipping inquiries: We ship within 1–3 business days; most U.S. orders arrive in 5–7.
  • Returns & exchanges: Please email us within 14 days after delivery.

Need Something Else?

If your question isn’t listed above, please reach out directly:

Email us: info@fragonwings.com

Call: (833) 200-8645 (M–F, 9 am–4 pm CST)

Visit the forum: Community Help & Tips

We’re here to make sure you and your pet get what you need. Thank you for choosing Fragonwings!