How long does a charge last?
Typically 5–8 hours, depending on light mode and ambient temperature.
Are the collars water‑resistant?
Yes—great for everyday use. Avoid submersion for best longevity.
What size should I choose?
Measure your dog’s neck and compare to the size chart (S–XL). If between sizes, size up for comfort.
How do I contact support?
Visit our Customer Support page for help with orders and product questions.
How do I return an item?
Contact us with in 30 days of you purchase to let us know
you are interested in returning the item.
What is your refund policy?
Items can be returned with in 30 days of delivery in their original condition.
How long does it take to process a refund?
A refund will be issued right away as long as the item
is returned in resellable condition.
Who pays for return shipping?
Buyer is responsible for the return shipping unless Item
is not as described.
Are there any items that cannot be returned?
no.
What condition does the item need to be in for a return?
Item should be returned in resellable condition
What condition does the item need to be in for a return?
Item should be returned in resellable condition
How do I know if my return was received?
The return package should have a tracking number which you
can enter after clicking the track order tab. Which will let you know where
the package is and if it has arrived.
Can I get a refund to a different payment method?
No refunds will be issued only on the payment method used
Customer support
How can I contact customer support?
you can contact customer support
What are your customer support hours?
Customer support hours 8.00am CDT – 5 .00PM CDT
How quickly can I expect a response?
Yes you can get a help with your order over the phone
Do you offer live chat support?
Yes we do.
How do I report a problem with my order?
To report a problem with your order just contact customer support by email
Is there a way to get help outside of business hours?
Yes visit the
contact us page if you have any questions we shall be happy to answer
as soon as we can.
What information should I have ready when contacting support?
When contacting customer support regarding an order keep your
order number in hand.
Shipping And Delivery
How long does shipping take?
Item will be shipped in 1 -3 days
How long does shipping take?
Item will be shipped in 1 -3 days
What are the shipping costs?
We offer free domestic shipping on all purchases unless you would
like expedited or prefer to use another carrier.
Do you offer international shipping?
Yes but the Buyer is responsible ffor the shipping costs
Can I track my order?
You can track your package by going to the track oder page on this site
and entering your tracking number.
What happens if my package is lost or damaged?
Another package with a new item maybe sent to you if it’s in stock
or a refund will be issued if the item is out of stock.
Do you offer expedited shipping?
No we do not, you can request expedited shipped the BUYER is reponsible for the
shipping costs.
What are the shipping options available?
All purchased will be shipped by USPS ground advantage, if you would like your package
shipped by another method YOU will be responsible for the shipping costs.
What are the shipping options available?
All purchased will be shipped by USPS ground advantage, if you would like your package
shipped by another method YOU will be responsible for the shipping costs.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?Yes you can change your shipping address as long as the item has not yet been shipped.
Do you ship to P.O. boxes?
Yes we do ship to P.O.Boxes
What should I do if my order hasn’t arrived?
If your order has not yet arrived send us an email notifying
us of the situation.
What should I do if my order hasn’t arrived?
If your order has not yet arrived send us an email notifying
us of the situation.
Product Information
Are your products covered by a warranty?
Yes 60 days of normal wear.
Do you offer product demonstrations or samples?
No we do not.
How do I care for or maintain my product?
Check for tears or fraying before use. to clean use a damp towel
with mild detergent to wipe off dirt.
The collars are NOT TO BE USED AS A PERMANENT RESTRAINT
Are there any known issues or recalls for this product?
No, not that we know of.